Refund & Cancellation Policy

Said-itt offers a paid Member plan at ₹499 per location per month, billed monthly in advance. A free Starter tier is also available with no payment required.

The Member plan pricing may change with at least 30 days’ advance notice sent to your registered email address. Price changes do not affect your current billing period — they apply from the next renewal.

[CONFIRM: Is ₹499 inclusive or exclusive of GST? Update pricing page and invoices to match]

Your subscription starts on the date your first payment is confirmed. Each subsequent billing cycle begins on the same calendar date the following month.

Payments are collected automatically via Razorpay using the payment method you provided at checkout. You will receive a payment receipt by email after each successful charge.

If a scheduled payment fails, we will retry on [CONFIRM RETRY SCHEDULE — e.g. day 3 and day 7]. If payment is not collected after retries, your account will be moved to the free Starter tier until payment is resolved. Your data is not deleted — you retain access to it on the Starter tier.

How to Cancel

You may cancel your subscription at any time through your account dashboard under Settings → Billing → Cancel subscription. Cancellation takes effect immediately — there is no cancellation form to submit or minimum notice period required.

Alternatively, you may request cancellation by emailing [SUPPORT EMAIL] from your registered email address. Email-based cancellations will be processed within [2 BUSINESS DAYS].

What Happens to Your Access

When you cancel, your Member plan access continues until the end of your current billing period. For example, if your billing date is the 1st of each month and you cancel on the 15th, you retain full access through the end of that month.

After the billing period ends, your account is automatically downgraded to the free Starter tier. Your data — including feedback history, guest records, and reward configurations — is retained and accessible. Features exclusive to the Member plan become unavailable.

Reactivation

You can reactivate a paid subscription at any time. Your historical data will still be there.

General Stance — No Partial-Month Refunds

Said-itt subscriptions are billed monthly in advance and are non-refundable for partial months. If you cancel mid-month, you will not receive a refund for the unused days — your access simply continues to the end of the period you already paid for.

This matches how most software subscriptions work and is the trade-off for having no lock-in, no annual commitment, and the freedom to cancel any time.

Exceptions — When We Will Refund

• Duplicate payment: If you are charged twice in error for the same billing period, we will refund the duplicate charge in full within [7 BUSINESS DAYS].
• Failure to deliver service: If Said-itt experiences a verified outage lasting more than [72 CONSECUTIVE HOURS] due to our fault, you may request a pro-rated credit for the downtime period.
• Termination without cause by Said-itt: If we terminate your account for a reason other than your breach of our Terms of Service, we will refund the unused pro-rated portion of your current billing period.
• Charge within 24 hours of first sign-up (goodwill): If you sign up for a paid plan and request a full refund within [24 HOURS] of your first ever charge, we will consider refund requests on a case-by-case basis. [OPTIONAL — confirm if you want to offer this or not]

Termination for Breach — No Refund

If your account is suspended or terminated due to a violation of our Terms of Service (including non-payment, misuse, or fraud), no refund will be issued for any unused subscription period.

To request a refund under one of the exception categories above, email us at [SUPPORT EMAIL] with:

• Your registered email address
• The transaction date and Razorpay transaction reference (found in your receipt email)
• A brief description of the reason for your request

We will respond within [3 BUSINESS DAYS]. If approved, refunds are credited back to the original payment method. Razorpay’s processing time is typically [5–7 BUSINESS DAYS] after we initiate the refund, though this varies by bank.

[LEGAL REVIEW: Check RBI guidelines on refund timelines for payment aggregators and whether any mandatory refund windows apply to SaaS subscriptions]

If you believe you have been incorrectly charged, please contact us before raising a chargeback with your bank. Most billing issues can be resolved quickly and a direct resolution avoids delays for both parties.

Contact: [SUPPORT EMAIL]